Información para el Servicio de Asistencia

P: ¿Para qué es la ficha de servicio de asistencia?

Esta ficha está destinada a proporcionar una explicación breve y concisa de su conectividad. Esto puede ser leído por teléfono, si es necesario, a un proveedor de servicios. Esta ficha es más técnica; está diseñada para un servicio de soporte (en comparación con un usuario final).

Esta instancia especial comparte en una forma muy compacta:

Estado de cada protocolo
Advierten de lento/tiempo expirado
Advertencia de MTU
Estado de accesibilidad a "otros sitios" (tan compacta como sea posible)
Dirección IP se muestra, en caso de que asistencia técnica la necesite .
Lista de sitios inalcanzables, si existen

P: ¿Cuál es la forma más fácil de enviar a los usuarios a la pestaña de Servicio de Asistencia?

Hay varias maneras de hacerlo. Algunas de ellas son más obvias que otras al leer; algunas de ellas pueden ser más fáciles de leer por teléfono. En todos estos casos, la ficha "Servicio de Asistencia" pasa a ser la primera y la ficha por defecto que se muestra al usuario, en lugar de exponer la página más detallada orientada al usuario.

test-ipv6.com/helpdesk (preferred for printed documentation)
test-ipv6.com/isp
helpdesk.test-ipv6.com
isp.test-ipv6.com

testv6.com/helpdesk (spoken English, "test vee six dot com slash helpdesk")
testv6.com/isp
helpdesk.testv6.com
isp.testv6.com

Sitios espejo pueden no tener todos los nombres DNS; son más propensos a ser útil como este:

code	short description	recommended action
112	IPv4, plus Broken IPv6	IPv6 related attempts are timing out. This is not a quick fix. Verify the proper IPv6 address has been provisioned; verify the IPv6 route is correct. Check for unexpected or outdated firewalls and firewall rules. Other ideas are at broken.html. Of all the status codes, this is the one that suggests that users will have problems with many major web sites today, due to timeouts with IPv6. (You can remember this code as the Emergency number for many parts of the world; much like America's 911).
4	IPv4 only	Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. Note that Teredo might have been detected; but if it was, we found that it was not used for normal named web sites (only for raw IPv6 address connections).
46	IPv4 + IPv6	Rejoice!
624	6to4	Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. 6to4 will be ignored when a useful IPv6 service is found.
6	IPv6 only.	This is expected in some lab and experimental setups only. Note that to reach this status, the IPv6-only user will have to connect to ipv6.test-ipv6.com (or similar mirror sites).

code

short description

recommended action

112

IPv4, plus Broken IPv6

IPv6 related attempts are timing out. This is not a quick fix. Verify the proper IPv6 address has been provisioned; verify the IPv6 route is correct. Check for unexpected or outdated firewalls and firewall rules. Other ideas are at broken.html. Of all the status codes, this is the one that suggests that users will have problems with many major web sites today, due to timeouts with IPv6.
(You can remember this code as the Emergency number for many parts of the world; much like America's 911).

IPv4 only

Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. Note that Teredo might have been detected; but if it was, we found that it was not used for normal named web sites (only for raw IPv6 address connections).

IPv4 + IPv6

Rejoice!

624

6to4

Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. 6to4 will be ignored when a useful IPv6 service is found.

IPv6 only.

This is expected in some lab and experimental setups only. Note that to reach this status, the IPv6-only user will have to connect to ipv6.test-ipv6.com (or similar mirror sites).